This is a secondary driver from effective and inclusive communication within the Deteriorating Patient driver diagram
Change ideas
The examples below show how this secondary driver can be implemented in practice. Additional change ideas can be found in the Deteriorating Patient driver diagram
- Practitioner: Individual communication needs are identified, recorded and supported through appropriate communication adjustments and resources
- Team: Including Future Care Plan and / or Treatment Escalation Plan in all communication between teams
- Organisation: Create a single place to record and view a person’s communication needs and preferences
Evidence and resources
Scottish Government. Communication Inclusion People, Disability Equality Scotland: inclusive communication toolkit [online]. 2026
Merriman C, Freeth D. Conducting a good ward round: how do leaders do it? J Eval Clin Pract. 2022;28(3):411-20.
Institute for Healthcare Advancement, Always use Teach-back! [online]. 2025
Institute for Healthcare Improvement. Patient safety essentials toolkit [online]. 2019