This is a secondary driver from a people-led approach to the planning and delivery of safe care within the Deteriorating Patient driver diagram
Change ideas
The examples below show how this secondary driver can be implemented in practice. Additional change ideas can be found in the Deteriorating Patient driver diagram
- Practitioner: Include “what matters to you” in all processes to plan, deliver and review care
- Team: Embed a standardised process to engage specialist and community teams usually involved in the person’s care
- Organisation: Provide accessible and quality decision making aids to support informed decision making
Evidence and resources
- Scottish Government. Realistic Medicine: National toolkit for professionals [online]. 2024
- Healthcare Improvement Scotland. What matters to you? [online]. 2021
- Public Services Delivery Scotland. Person-centred resources [online]. 2025
- Public Services Delivery Scotland. Shared decision making [online]. 2022
- Personalised Care Institute. Decision support tools [online].