Improving how we engage with people begins with learning.
Our Engagement Practice Learning and Improvement System supports you to build the skills, knowledge, and confidence to engage with people. Our aim is to create a culture where people’s voices shape change, drive improvement, and influence decision-making.
What we mean by engagement practice
Engagement practice is any approach, process or method that helps people:
- Share their views
- Take part in shaping decisions and changes in health and social care services.
Engagement is an umbrella term for the different ways people can:
- Be involved in decisions about their own care.
- Influence the design and delivery of services.
What we mean by a learning system
A learning system offers different ways to come together, share ideas and good practice, and learn from each other. It helps people to deepen their understanding and improve how they work.
It helps build shared knowledge and supports faster, more effective and lasting improvements.
What our learning system offers
- Practical guidance to apply engagement approaches in real settings.
- Learning resources to build skills and confidence in engaging with people.
- Tools and resources to support planning and delivery of engagement.
- Connections and shared learning with others across health and social care services.
- Real-world examples of meaningful engagement in practice.
Whatever stage you are at, our learning system can help you plan and deliver engagement that makes a real difference.