Engaging people and communities is essential to making meaningful and lasting improvements in health and social care services. Good engagement:
- Ensures the voices of those using these services are listened to and valued
- Builds trust
- Helps improve services
- Identifies opportunities for change that reflect what people need and want
Improving how we engage with people begins with learning.
Our Engagement Practice Learning and Improvement System supports you to build the skills, knowledge, and confidence to engage with people. Our aim is to create a culture where people’s voices shape change, drive improvement, and influence decision-making.
Engagement essentials
Practical guidance for inclusive, ethical, and meaningful involvement of people
Participation toolkit
Tools and methods to help you plan, deliver and evaluate engagement
Engagement Practice Responsive Support
Our Engagement Practice Responsive Support service connects you with our engagement specialists
Engagement learning
Our flexible learning pathway helps you grow from understanding the basics to leading engagement
The Engagement Practice Learning and Improvement System
The Engagement Practice Learning and Improvement System, October 2025
Contact us
If you have any questions or would like to speak to a member of the team, please email us at his.epi@nhs.scot.