This section brings together real examples of engagement practice to support learning, reflection and improvement. The case studies share how teams and organisations have involved people and communities in shaping meaningful and lasting improvements to health and social care services. Some examples also illustrate how resources from our Participation Toolkit have been used in practice.
Case studies are shared for learning and reflections purposes with content provided by respective teams and organisations which reflect their experiences, approaches and outcomes. Healthcare Improvement Scotland have directly supported some, but not all examples and is noted within each where that has been the case.
Visual, interactive journey mapping tool for addiction recovery stories
The case study highlights the mutual benefit of showcasing a person’s story of recovery from alcohol and drugs through a visual and engaging activity. It gives a platform for organisations to increase understanding of their recovery model and reduce stigma for those experiencing addiction.
Improving the CHAS Robin House hydrotherapy pool experience using the Care Experience Improvement Model (CEIM)
This case study highlights how children and families shaped improvements to the CHAS Robin House hydrotherapy pool by sharing what truly mattered to them using the Care Experience Improvement Model (CEIM) approach.