Engaging people and communities is essential to making meaningful and lasting improvements in health and social care services. Good engagement:
- Ensures the voices of those using these services are listened to and valued
- Builds trust
- Helps improve services
- Identifies opportunities for change that reflect what people need and want
Improving how we engage with people begins with learning.
Our Engagement Practice Learning and Improvement System supports you to build the skills, knowledge, and confidence to engage with people. Our aim is to create a culture where people’s voices shape change, drive improvement, and influence decision-making.
Engagement essentials
Participation toolkit
Engagement practice responsive support
Engagement learning
What we mean by a learning system
A learning system offers different ways to come together, share ideas and good practice, and learn from each other. It helps people to deepen their understanding and improve how they work.
It helps build shared knowledge and supports faster, more effective and lasting improvements.
What our learning system offers
- Practical guidance to apply engagement approaches in real settings
- Learning resources to build skills and confidence in engaging with people
- Tools and resources to support planning and delivery of engagement
- Connections and shared learning with others across health and social care services
- Real-world examples of meaningful engagement in practice
Whatever stage you are at, our learning system can help you plan and deliver engagement that makes a real difference.
Contact us
If you have any questions or would like to speak to a member of the team, please email us at his.epi@nhs.scot.