Do you need help to engage effectively with communities and people who use health and social care services? Our responsive support service gives you access to expert advice, tools and practical help.
Engagement Practice Responsive Support Service
Our responsive support service connects you with our engagement specialists.
We can help you:
- apply good practice
- build confidence
- find practical solutions to real engagement challenges
Engaging and involving people can help you:
- make better decisions, based on real experiences
- improve health and wellbeing outcomes
- build trust and respect with the people we serve
- empower voices that are often unheard
- deliver inclusive, person-centred care
These benefits highlight the importance of meaningful engagement, where the experiences and knowledge of service users are actively sought and valued.
What we mean by Engagement practice
Engagement practice refers to any approach, process or method that enables people to:
- share their views
- contribute opinions
- participate in shaping decisions and changes in health and social care services
What the service provides
We help teams lead meaningful engagement and improvement by offering expert coaching, strategic input, and peer learning.
- Community engagement advice and coaching. Tailored guidance to design inclusive engagement with people who access services, families, carers, and communities.
- Improving care experience advice and coaching. Support to embed lived experience and person-centred approaches into your improvement work.
- Engagement planning. Strategic guidance to align engagement activities with change goals.
- Tools and methods coaching. Practical support on proven techniques for high-quality engagement.
- Reflective support sessions. Facilitated time to reflect, challenge assumptions and strengthen your approach.
- Workshops and training. Tailored learning experiences helping to build engagement skills and confidence across your team.
- Access to the Engagement Practice Learning and Improvement System. Engagement resources, tools and peer networks that support learning and improvement.
What the service doesn’t offer
- To join groups as members. We’re here to advise, support and build confidence in engagement practice. We don’t join ongoing engagement or improvement groups as members
- To deliver on your behalf. We’re here to help you design and plan engagement activities, and we can coach teams to deliver them confidently. However, we don’t lead or carry out engagement activities for other organisations, and we’re not able to fill capacity gaps
We’re here as a partner, coach and sounding board, equipping you with the tools, confidence, and insight to lead impactful engagement in your improvement work.
How to use the service
Getting support is simple, just complete this short MS Form and tell us what you need, whether it’s coaching, hands-on help, or signposting to proven resources.
Who can submit a request?
A support request can be submitted by anyone working within health and social care, who requires engagement practice support.
How support requests are handled
Every Monday we review new requests and connect you with the most suitable expert. We aim to respond within five working days.