NHS Shetland Learning from introduction of CTAC services case study: September 2025
Posted on:
Document Type
Improvement support
Primary care
Summary
GP practices in Shetland introduced a Community Treatment and Care (CTAC) model to make routine tasks more consistent and predictable. With a fixed timetable, a central booking system, and set CTAC days, staff could plan more easily and patients had better continuity.
Impact:
- CTAC staff benefitted from working in familiar places and built stronger relationships.
- Patients received more consistent care.
- General practice nurses had more time for complex care.