Reducing long waits sprints NHS Highland Occupational Therapy case studies: August 2026
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Document Type
Case study
Improvement support
Summary
Occupational therapy teams from NHS Highland worked with Healthcare Improvement Scotland to explore how improvements in referral management, prioritisation and decision-making could support more equitable access to services and improve patient flow.
- The Caithness occupational therapy team focussed on building confidence in prioritisation decisions.
- The Inverness occupational therapy team looked at improving referral quality and the creation of alternative pathways.
See below for both case studies: