Co-designing a CTAC booking hub in NHS Borders: September 2025
Posted on:
Document Type
Improvement support
Primary care
Summary
NHS Borders set up a central booking hub for Community Treatment and Care (CTAC) appointments. This gave patients another way to access services and helped reduce the workload for GP practices.
Impact:
- A new self‑referral option helped people get ear care more quickly.
- A dedicated phone line was created for patients who found booking systems hard to use.
- Neurodiverse and anxious patients were given more flexible ways to communicate.