Using a driver diagram and prioritisation matrix to focus a primary care improvement project: September 2025
Posted on:
Document Type
Improvement support
Primary care
Summary
A GP practice looked at reducing missed appointments. They used driver diagrams and a prioritisation matrix to structure their improvement project. It clarified ideas and helped them select a simple, high-impact change.
Impact:
- Coaching sessions helped the team share learning with other practices.
- The team gained clarity on the key factors influencing ‘did not attend’ appointments.