Impact of a new approach to registrations in south east Edinburgh: September 2025
Posted on:
Document Type
Improvement support
Primary care
Summary
A GP practice in Edinburgh improved how new patients register by creating a simpler, standard process and clearer guidance for staff. Working with the capital expansion team, they introduced a faster, more consistent system that made it easier for people to join the practice.
Impact:
- The time to process a registration dropped from almost four days to less than one day.
- Staff cut the time needed to enter each new patient record by almost half.
- The practice was able to reopen to new patients, giving the local community better access to GP services.