The Queen Elizabeth University Hospital – safe delivery of care inspection report: May 2022
Document Type
Inspection reports
NHS hospitals and services
Summary
We carried out an unannounced inspection of the Queen Elizabeth University Hospital campus on Tuesday 22 – Thursday 24 March 2022.
During our inspection, we:
- inspected the ward and hospital environment
- observed staff practice and interactions with patients, such as during patient mealtimes
- spoke with ward staff
- accessed patients’ health records, monitoring reports, policies and procedures.
Our findings
This inspection resulted in six areas of good practice and five requirements.
“At the time of inspection, Queen Elizabeth University Hospital campus was experiencing a significant range of pressures associated with COVID-19, including increased hospital admissions, increased waiting times in emergency departments and reduced staff availability.
“We observed the impact of the increased pressures across the hospital such as waiting times in the emergency department and other admission areas in addition to shortages of available staff. Despite this, we observed senior managers and multidisciplinary teams working hard to alleviate the pressures and we saw staff in clinical areas working hard to ensure the patients were well cared for and their care needs were met.”
Donna Maclean, Chief Inspector, Healthcare Improvement Scotland