This is a secondary driver for the Essentials of Safe Care “Effective and inclusive communication”
Change ideas
- Practitioner: Use of inclusive communication aids and techniques, for example talking mats, teach back and chunk and check
- Team: Timely provision of information in accessible formats, including translation, interpretation and British Sign Language
- Organisation: Create a single place to record and view communication needs and preferences
Tools and resources
- Disability Equality Scotland. Scotland’s Inclusive Communication Hub. [Online]
- National Trauma Transformation Programme. [Online].
- NHS Education for Scotland. Health literacy [Online]. Edinburgh: NHS Education for Scotland; 2025.
- Sense, Communication Aids 2023 [2025 Oct 7].
Evidence and further reading
- Care Learning. What are communication aids in health and social care? 2025 [2025 Oct 7].
- The Health Literacy Place. What is health literacy? [Online] [2025 Sept 19].