This is a secondary driver for the Essentials of Safe Care “A people-led approach to the planning and delivery of safe care”
Change ideas
- Practitioner: Include ‘what matters to you’ in all processes to plan, deliver and review care
- Team: Teams build confidence and skills in shared decision-making conversations, for example using DECIDE and REDMAP
- Organisation: Provide accessible and quality decision making aids to support informed decision making
Tools and resources
- Care Inspectorate. Meaningful Connection, Visiting and Anne’s Law. 2025
- Healthcare Improvement Scotland. Scottish Approach to Change – enablers of quality and change – People-led [Online] 2025.
- National Institute for Health and Care Excellence (NICE). Shared Decision Making 2021 [2025 Sept 8]
- NHS Education for Scotland. Realistic Medicines Shared Decision Making. 2022 [2025 Sept 29]
- What matters to you? [Online] [2025 Sept 17]
Evidence and further reading
- Hickmann E, Richter P, Schlieter H. All together now – patient engagement, patient empowerment, and associated terms in personal healthcare BMC health services research. 2022;22(1):1116
- Montori VM, Ruissen MM, Hargraves IG, Brito JP, Kunneman M. Shared decision-making as a method of care. BMJ Evidence-Based Medicine 2023;28:213-217.
- Personalised Care Institute. Decision Support Tools. [Online] [2025 Oct 8].